The Electric Bike Shop Reviews

Just got my hands on a haibike alltrack 5, and it's a fantastic ride! The service was top-notch, 5 stars for sure. It arrived right on schedule, no issues at all.

The folks at Uckfield really went the extra mile to assist me in picking out and buying my bike. I can't recommend them enough!

From start to finish, the service was super helpful and welcoming. They went above and beyond to assist me. I’d definitely suggest this shop to anyone in the market for an electric bike.

Thanks a bunch, team! You did a fantastic job.

The service was really attentive, and the communication was on point. I felt well taken care of throughout the whole process.

I had a fantastic experience with the Electric Bike Shop in Uckfield when I bought my new bike. Since I was diving into the world of electric bikes, which was all new to me, their team was incredibly supportive in walking me through the choices without any pressure. I'm really loving the bike I ended up with, and I truly believe it’s the perfect fit for me thanks to their guidance. It’s so nice to encounter such great service and help.

Awful experience with this company. I made an online purchase for three items totaling £281 (which were listed as in stock) at 1am on February 15th, thinking they’d handle it during business hours that same day. Now it’s the afternoon of the 16th, and I just had a chat with their support team. They told me my order might get shipped later today (if I'm lucky) and I should expect it sometime next week. Honestly, the vibe I got from the rep was that they didn’t really care about how poor this service is. It’s taking them two whole days just to pack three items and send them out. Not exactly a great way to keep customers satisfied, especially since other bike accessory orders I placed have already arrived today.

I picked up a nice Raleigh e-bike yesterday and figured I’d switch the saddle from my old Benelli to the new ride. But Mr. Arthritis had other plans, so I ended up grabbing another saddle from the store. They were super nice and installed it on my saddle post, plus they reattached the reflectors without charging me a dime for labor. Hats off to them for such friendly service; they were more than willing to assist!

The staff really knew their stuff and laid out the pros and cons of different bike models, which helped me pick the right one. Got the best deal on the model I went with. Plus, they offer a free first service at 175 miles.

Top-notch communication and delivery experience. The handover and follow-up after the sale were absolutely first-rate.

We had an awesome time buying our first ebikes! From the moment we stepped in, to when the bikes were dropped off, the service was just outstanding. Alex and Kurt really know their stuff and offered tons of helpful tips, making the whole process a blast. The bikes came fully set up and ready to roll. I’d totally go back for any future buys.

Great support throughout the whole process. Sadly, the bike arrived with some paint damage, so I needed to send it back. However, the return was pretty straightforward, aside from a little wait for the pickup. The Customer Service team was super helpful and quick to respond. I really want to give a shoutout to Dan for his dedication in handling my case and keeping me updated.

Brought My E-Bike to the Bristol Location. I've had it for about four years and never got it serviced. It went in pretty worn out. Picked it up today; they serviced it, put on new brakes, and it feels fantastic—like brand new! A great group of guys, super professional! The bill was quite reasonable... definitely recommend them. Alan Thompson

Great prices, and I was updated via email about my order's status. The bike arrived right on schedule and was packed up securely.

Awesome bicycle, cheaper than most vendors and excellent communication along with super fast shipping.... The bike is perfectly assembled and a blast to ride.... Really pleased with my first e-bike experience.

They really know their stuff when it comes to picking the right bike for what we needed. The team was super friendly, and setting up delivery was a breeze. The guidance we got at home on using our new bikes was top-notch too.